Last updated: January 9th, 2025
Are you a Canadian Customer?
Though Canada Post has resumed service, we still anticipate delays as they will be working through their backlog of packages.
We have resumed processing all Canadian orders. If your order shipped during the holidays, please give your boxes until the end of January to arrive. We have found some things are still moving slowly while the Canadian postal workers catch up. Thanks so much for your patience.
Any orders that have been processed/shipped are no longer able to be cancelled or refunded.
Thanks for all your patience and happy holidays!
Hey bookworms!
During the past few years, we have faced many shipping challenges - mostly due to supply chain demands. While we're happy to report that shipping delays are much less common these days, sometimes an item can take a little longer than usual to reach our warehouse. We will always update this page to make sure you have the most up-to-date information regarding your shipment - even if it is to say everything is on schedule!
All shipping schedules are listed below. We typically ship monthly subscription orders between the 15th and 25th of the month.
If you ever have any additional questions, please email support@owlcrate.com. Ozwald and his team of owls are always happy to help!
Adult Fantasy Book Only Subscriptions
Young Adult Subscriptions
Feb 'Deception and Desire' Theme
Book & Goodies
- We anticipate boxes will be shipping on schedule.
Book Only
- We anticipate books will be shipping on schedule.
Jan 'Rise Beyond Ruin' Theme
Book & Goodies
- Due to the publication date of our January book selection, this box will ship slightly later than usual, but we hope to still ship before the end of the month.
Book Only
- Due to the publication date of our January book selection, this box will ship slightly later than usual, but we hope to still ship before the end of the month.
Limited Edition Ship Dates
Our Deadly Designs by Kalyn Josephson (Buy Now!)
- All pre-orders have now been shipped. Happy reading!
Six Scorched Roses / The Songbird & the Heart of Stone by Carissa Broadbent (Buy Now)
- All pre-orders have now been shipped. Hoot Hoot Hooray!
Gothikana by RuNyx (Buy Now!)
- All pre-orders will be shipped by January 15th.
Eragon by Christopher Paolini (Buy Now!)
- We anticipate books will be shipping mid-January.
Lord of The Rings Plate Sets designed by Janine Lecour (Join Waitlist)
- We anticipate plates will be shipping in late January/early February 2025.
Monsters in Masquerade from OwlCrate Press (Pre-OrderNow)
- Our publication date has been pushed to April 8, 2025. We will share specific ship dates as April approaches. Thanks so much for all your patience.
When will my order ship?
Monthly Subscription Boxes:
- Young Adult Book & Goodies boxes, as well as YA Book Only subscriptions, typically ship between the 15th and 20th of each month.
- Adult Fantasy Book Only subscriptions will be shipped between the 20th and 25th of each month.
- Please note: If you purchased your subscription later in the month/after the first batch of shipments have already been processed, your order may ship a bit later than the shipping dates listed.
Past Boxes, Books, and Items from the SHOP:
- Shop orders are typically processed and shipped within 2-6 business days. There are occasions when an order will be processed the same day as it was purchased. Our little owls are always hard at work!
- Once an shipment has been processed, we are no longer able to cancel/refund that order.
- Once your order ships, you will receive an email with your shipping notification and tracking number.
Special Edition Books and Boxes:
- Our special edition pre-orders are purchased and shipped separately from our regular monthly boxes or shop items.
- Each special edition shop listing will include an estimated ship date - usually close to the book's release date.
- After that main ship date, any extra books and boxes purchased in the shop will be processed like a regular shop order.
Can I cancel my order?
If you need to cancel an order, please email your request to support@owlcrate.com.
Monthly Subscriptions:
- If your renewal had gone through, you can expect to receive that month's box. Cancelling your subscription will not cancel the order that is already in the system or trigger a refund.
- As long as your order/shipment hasn't moved into the "Processed" stage, which generally happens a few days before shipping, we will be happy to cancel and refund your order.
- Please email customer support as soon as possible.
Shop Orders and Special Editions:
- As long as your order/shipment hasn't moved into the "Processed" stage, which generally happens a few days before shipping, we will be happy to cancel and refund your order.
- Please email customer support as soon as possible.
- Once an order has been shipped, we are unable to accept returns or issue refunds.
Can I change my shipping address?
Monthly Subscriptions:
- If you need to update the shipping address on your subscriptions, you can do so through your customer account. You can find instructions HERE.
- If your renewal has already gone through, please email support@owlcrate.com to ensure your current month's box gets shipped to the correct address. Updating your customer account will not update orders that are already in the system.
- As long as your monthly shipment hasn't moved into the "Processed" stage, which generally happens a few days before shipping, we can still update your address.
- If your shipment has been processed, we are no longer able to make changes and your box will be sent to the shipping address on file at time of renewal. Please make customer support aware of any changes ASAP.
Shop Orders and Special Editions:
- These orders are separate from the regular monthly subscriptions. Updating the shipping address in your customer account will not update the address on pending shipments.
- Please email support@owlcrate.com ASAP to update your shipping address.
- As long as your order/shipment hasn't moved into the "Processed" stage, which generally happens a few days before shipping, we can still update your address.
- If your shipment has been processed, we are no longer able to make changes and your box will be sent to the shipping address entered at checkout. Please make customer support aware of any changes ASAP.
My shipping notification listed multiple items but one is missing.
We are sorry for any confusion your shipping notification caused. This is a glitch we are looking into and hope to have a solution soon. Not to worry, your other item will be on the way soon!
This often happens when a pre-order item is purchased with other books/items from the online store. The available items will ship immediately and the pre-order item will ship closer to its estimated ship date. You can find the pre-order ship dates in the Special Edition Ship Dates section on our Shipping Updates page.
This also happens when YA and Adult subscriptions renew under the same transaction. Typically, your YA box will ship first and your Adult book will follow the next week. Our Shipping Updates page will have specific updates once we get closer to that box's ship date.
We will continue to work on a solution to avoid further confusion and provide clearer shipping notifications.
