Hey Book Owl!
Check out the Frequently Asked Questions below. If you can't find the answer you need here, you can visit our full Help Center, leave a message with OzBot who you can find in the bottom right corner, or message customer support directly.
As always, thanks so much, and happy reading!
Frequently Asked Questions
How do Fantasy, Romance, and Romantasy Differ?
You can find a detailed breakdown HERE but this is the shorthand version:
Adult Fantasy
- will include a variety of subgenres to satisfy every type of fantasy reader
- 18+, potential for spice
Adult Romantasy
- will stick specifically to this sub-genre
- 18+, open door, Spice Levels 2-4
Adult Romance
- mostly focused on Contemporary Romance
- 18+, open door, Spice Levels 2-4
Note: We want to emphasize that there will be a good number of books that we will have to look at on a case-by-case basis when sorting them into our offered subscriptions.
You can find our OwlCrate Spice Meter HERE
How Do Limited Editions Sales Work?
With the launch of our new Quarterly Subscriptions, we want to keep things fair for those with specific genre interests.
As always, we will be offering early access purchase links to those subscribed to the specific genre/subscription that coincides with the limited edition title.
These books and boxes are completely separate from our regular monthly subscription boxes and must be purchased individually through our shop.
You can find all the specific details HERE.
Book & Goodies vs Book Only Subscriptions
Our Young Adult Book & Goodies subscriptions will include a newly released hardcover novel (signed by the author and with exclusive design features) along with 4-5 high-quality goodies related to the monthly book and other fandoms.
We choose one Young Adult book each month. The Book & Goodies box will include the same title as the Book Only option.
Our Book Only subscriptions will be just that - a book, only.
All books will be signed by the author and include exclusive design elements.
If there is a situation where the author needs us to use a digital signature, due to their schedule, this is something we will announce in advance.
For more details about all our offerings, check out these articles:
How Does The Waitlist Work?
If we have temporarily sold out of subscription spots, you will be directed to join our waitlist.
Once new subscription spots become available, we will start reaching out to those on the list in small batches and in the order in which they joined. Within the email will be a special purchase link.
If we have contacted everyone on the list and there are still spots available, we will re-open the site to the public, and you can purchase a subscription or gift through owlcrate.com.
Adding your email to the list doesn't reserve a box for you. If you change your mind after you have joined the list, you are under no obligation to buy a box - you can simply ignore the invitation to subscribe when it comes.
However, if you don't purchase a subscription when you are sent an invite, you will lose your spot and will have to rejoin the waitlist if you want to subscribe in the future.
How Much Does Shipping Cost?
Shipping rates vary depending on location and on the type of subscription you have.
Book & Goodies Subscriptions
USA: $11.99 - $13.99 per box*
Canada: $19.99 per box
Worldwide: Various - please see this article for our list of international shipping rates.
Book Only Subscriptions
USA: $9.99 - $11.199*
Canada: $14.99 per box
Worldwide: Various - please see this article for our list of international shipping rates.
The shipping cost is PER BOX. If you purchase a 3-Month Young Adult Book & Goodies subscription shipped within the US, you will be charged $104.97 USD for the subscription and 3 x $11.99 USD for shipping.
Please note: The above fixed shipping rates are for our regular monthly subscription boxes. For any past boxes, books, and items purchased through the shop, shipping will be calculated at checkout.
All prices are in USD. Any applicable State, Provincial or National (UK VAT, AUS GST, etc.) taxes are applied at checkout.
*US shipping rates vary for Alaska, Hawaii, and other territories. Some territories will be $26.99 USD ($21.99 USD for Book Only)
Do You Ship To My Country
We currently ship to most countries* and though door-to-door tracking isn't offered in every country we ship to, almost everyone is able to subscribe!
Shipping rates vary depending on where you live.
You can find a list of our current International Shipping Rates in our Help Centre. You can find more information about tracking your shipment HERE.
*We don't currently ship to Mexico, Peru, or Iran.
How Do I Update My Payment Details
To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button).
* The next page is the default landing page for your subscriptions. To update your payment details, click the Address & Payment Details button on the right.
* Below “Your Info”, click the Manage Payment Methods button.
* Choose the card details you wish to update and click Edit.
* In the pop-up, click the Send Edit Payment Link.
*Click the View Payment Information in the email you receive.
* On the new page, update your details and save by clicking Update Card at the bottom of the page.
* Visual Step-by-Step Instructions are HERE.
If you have any issues updating your payment details, please email support@owlcrate.com and we will be happy to help!
How Do I Update My Shipping Address?
To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button).
* The next page is the default landing page for your subscriptions.
* Click the Address & Payment Details button on the right to change your shipping address.
* Below “Your Info”, click the Manage Addresses button.
* Choose the address you wish to update and click Edit.
* Fill out the form with your new address and click Save Changes.
* Visual Step-by-Step Instructions are HERE
Note: Be sure to update your shipping address before your renewal goes through on the 1st. If you updated your address after your renewal has already gone through, your box will still be shipped to the old address. Changes made after your renewal will only take effect with your next scheduled renewal. If you do need to update your address for the current month, please contact support@owlcrate.com before the 5th of the month. We will be able to update your address for you as long as your shipment hasn't been processed.
* Updating your Billing Address does not affect your Shipping Address.
How Do I Cancel My Subscription?
We're sorry to see you go, but we understand if you need to take a break!
To update your address, log into your account and click MANAGE SUBSCRIPTIONS (teal button).
* The next page is the default landing page for your subscriptions. To cancel your subscription, click the Manage Subscriptions button on the right.
* Click the small arrow to expand the subscription you wish to cancel.
* Click the Cancel Subscription button below the subscription details.
* Choose a cancellation reason, leave extra details (optional) and then click Cancel Subscription in the final pop-up to cancel.
* Visual Step-by-Step Instructions are HERE.
Note: Cancelling only affects future renewals; it doesn't trigger an automatic refund. Any boxes that have already been paid for at time of cancellation will still be shipped - this includes 3M and 6M pre-paid plans. If you need to cancel any unshipped boxes, please email us at support@owlcrate.com.

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